The Brigade

Four ways in. All of them yours.

Like a kitchen, the Agent has a brigade — from the prep cook who sets up the night to the director who runs the whole operation. Start where you need to. Add what makes sense. Take what you don't.

Tier 01

🔪 The Prep Cook — The Audit

The starter. Often the cold call itself.

A full-featured audit of your restaurant operations. A secret shop delivered discreetly to you and you only. More in depth than a Yelper Hero — we give you the insight of 30+ years of restaurant experience in one self-contained audit.

Focused on driving revenue. Most owners and operators find this pays for itself in days — not weeks, not months.

  • Discreet, unannounced visitWe pay our own way. No special treatment. Real guest experience.
  • Operator-graded touchpointsArrival, atmosphere, service, food, speed, the close — every stage.
  • Cross-checked against your online reputationWhere your reviews and your in-person match — and where they don't.
  • Revenue-projected fix listThe top three plays, with the dollar figures sitting on the table.
  • Private. Yours alone.No public scorecard. No risk of a one-star from us. You decide what to do with what we find.
Get the Audit
Operator discreetly evaluating a restaurant visit
Tier 02

👨‍🍳 The Executive Chef — Build & Launch

Your own Agent. Your own Agency. Built, launched, hooked in.

We build and launch your own Agent and Agency + integrations. It hooks into your stuff — socials, books, walk-in. It posts the socials, tracks the spend, watches the inventory, answers the reviews. You text it. It works the line.

You own the Agent. We keep it on the line for you.

  • Custom Agent built for your houseYour voice, your menu, your brand, your rules.
  • Full integration suiteSocials, books, inventory, reviews, guest list — wired in.
  • Setup measured in daysNot the three-month "onboarding" your last agency ran.
  • Hosting + uptime includedWe keep the lights on. You stay on the floor.
  • You own the AgentYour config, your data, your IP. Yours.
Book a Build Call
Chef plating a dish to standard
Tier 03 · Most popular

🤝 The Managing Partner — Build + Managed

Everything in the Executive Chef tier, plus the IT bench. Your in-house tech team — without the payroll.

Full Tier Two plus IT management for your Agent. We actively tune the cadence. Add integrations on request. Handle all updating and maintenance. Provide monthly reporting that actually means something.

The owner's pick. Most restaurants land here.

  • Everything in the Executive Chef tierPlus a managed-service layer on top.
  • Cadence tuningThe Agent's voice, timing, and priorities — adjusted as you grow.
  • New integrations on requestNew POS? New email tool? New social? We wire it in.
  • All updates & maintenanceYou never patch, never upgrade, never troubleshoot.
  • Monthly reportingPlain-English read. What's working, what's leaking, what's next.
Book a Partnership Call
A well-run dining room
Tier 04

🎖️ The Director of Operations — Fractional COO

All of the above, plus human horsepower. We're in your house.

Tier 3 plus human horsepower. A monthly secret-shopper program. Monthly manager meetings. A quarterly business review with goal tracking. Hands-on help in driving sales.

For owners who want operators in the building. Not just an Agent. Not just an Agency. Both — plus us.

  • Everything in the Managing Partner tierThe Agent, the Agency, the IT bench.
  • Monthly secret-shopper programEvery month, a fresh honest look at how the floor is running.
  • Monthly manager meetingsOperator to operator. Standards, scripts, leadership coaching.
  • Quarterly business reviewGoals set, goals tracked, goals hit.
  • Hands-on sales driveWe're working with you to grow the number, not just the brand.
Book a Director Call
An operator in his dining room
Multi-unit operators

Two locations? Seven? Twenty?

The Brigade scales. If you run a group, the math is different — and so is the package we build for you. Let's talk.

Talk Multi-Unit
Start where you need to

The Brigade starts with one honest look.

Every tier above is built on top of The Pass — the audit that pays for itself in days. Begin there. Decide the rest from a position of knowing.

Learn About The Pass